About Bitfocus, Inc.

Founded in 2003, Bitfocus, Inc. is changing how communities integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and provide services that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products and services empower organizations and communities to leverage their resources better, helping them to become data-driven in their efforts in all health, human, and social services areas.

Our diverse and inclusive culture has been key to our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

About our Community Administration Team:

The Community Administration team partners closely with communities across the United States to maximize the role of HMIS as a key element of a strong homelessness response system. Our role varies widely and the day-to-day work may include responsibilities such as:

  • Working closely with community partners to guide, plan, and manage complex initiatives in response to new federal funding.
  • Consulting with city leadership about how to bring new shelters into the local coordinated entry system.
  • Configuring Clarity Human Services to allow two agencies to share data with each other.
  • Reviewing data quality and outcomes dashboards to identify priority areas for agency outreach and support.
  • Collaborating with other Bitfocus departments to develop a custom report.
  • Designing audience-appropriate trainings for front line staff, agency managers, and other community stakeholders. Topics may include: HMIS requirements, coordinated entry workflow, local initiatives, CoC best practices, and/or other HMIS-related topics.
  • And so much more!

Success/Impact Statement:

As an invested member of the local community, Community Admin Specialists perform a range of cross-functional duties across in support of customer-facing teams and multiple communities. including: project management, system administration, data analysis, and community trainings. The Community Admin Specialist develops and maintains a comprehensive partnership with the internal teams and the customers at multiple levels, anticipating needs and providing solutions as a critical part of a region’s homelessness response systems.

As a Community Admin Specialist, you will:

  • Assist customer-facing teams with data analysis, data visualization, data quality review and outreach, and/or submission of system-wide reports.
  • Manage and/or assist on time-limited projects such as compliance audits, updates per data standards, and/or research and launch of new solutions.
  • Develop subject matter expertise on Clarity Human Services software and Looker tools.
  • Develop subject matter expertise on the local and national policies, practices, and program models that impact the homelessness response system.

You will love this position if:

  • You get excited about graphs, charts, and trendlines
  • You seek and are inspired by new ideas and new ways of thinking.
  • You never let your ego get in the way.
  • People always tell you you’re a good listener.
  • You’re obsessed with supporting team success.
  • Spreadsheets and project plans bring you peace.
  • “Bringing order to chaos” is your personal slogan.

Required experience that drives success in this role:.

  • You have proven data analysis skills
  • You have strong attention to detail and some project management skills.
  • You have experience in fields requiring compliance with regulations and policies (eg, public housing, healthcare, education, city government, etc.).
  • You have ability to be flexible and pivot in order to adapt to changing needs and requirements.
  • You have proven ability to learn new technologies, databases and/or software applications.
  • You have a demonstrated ability to reliably meet deadlines and contractual obligations, including ability to constantly triage, moving projects along parallel timelines while responding to new priorities.
  • You are highly organized with excellent time management skills.

What makes you stand out:

  • You have expert skills using data analysis tools (bonus points for Looker)
  • You have experience with data integrations/interoperability
  • You understand the complexities and nuances of homelessness response systems.
  • Subject matter expertise in one or more of the following domains:
    • Coordinated Entry
    • HMIS
    • HUD and/or Federal Partner Requirements & Reporting
    • Continuum of Care Roles and Responsibilities
    • Data Quality Improvement
    • Data Visualization

How we’ll support you:

  • Full-time employment (40 hrs a week, typically 8 am to 5 pm)
  • Salary: DOQ
  • Remote Work (requires a quiet home office environment)
  • Apple iMac computer provided for your home office
  • One-time $500 Home Office Stipend
  • $75 per month towards internet and phone bills
  • Medical, Dental, and Vision insurance plans, 401k match, Paid Time Off, Sick Leave, Holidays, Volunteer leave