About Bitfocus, Inc.

Bitfocus is a rapidly growing company working to help communities use data to tackle their greatest social challenges. Our software and services help non-profit, government, and community organizations build effective response systems to homelessness and are used in more than 75 communities, including high-profile communities serving the densest populations of homelessness nationwide.

Our professional services set us apart from other software companies. We provide typical software administration services, but the heart of our service is the partnership we build with our communities to better understand their needs and goals when it comes to addressing homelessness. We collaborate with community leaders, share knowledge gained working with communities across the county, act as liaisons between policymakers and staff on the front lines, and we take the lead on a variety of projects and initiatives to help our communities meet their goals around ending homelessness.

Our diverse and inclusive culture has played a key role in our success at Bitfocus.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.

THIS IS A FULLY REMOTE POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

About our Learning and Development Team:

The Learning and Developments team’s goal is for all Bitfocus customers and staff to have current, accurate, and accessible knowledge resources that advance their understanding and mastery of the array of Bitfocus tools. We do this by creating content-rich help center articles, special project documentation, fully developed training content within our Bitfocus Academy, and facilitating enriched live training.

Success/Impact Statement:

  • First impressions are everything, and learning content is often the first introduction to Bitfocus for many of our end-users and employees. The role of our Learning and Development Manager goes well beyond knowledge transfer, evangelizing the transformative effect our data solutions can have on the delivery of services and performance of the system.
  • Our customers face complex data problems and must navigate a highly regulated and quickly evolving field. Effective and accessible training resources are essential to everyone's success. In close coordination with the broader Customer Success and Professional Service teams, the Learning and Development Manager leads the effort to develop an internal and external training program that empowers learners with the knowledge and skill necessary to improve performance and maximize their success with our products and services.
  • This is a critical role that will serve as a team leader to help define, promote, and achieve the overall learning experience for both internal staff and external partners.

As the Learning and Development Manager, you will:

  • Provide daily system, administrative, and operational support to the team by overseeing team member work, including distribution of workload, setting priorities, and monitoring performance for evaluation review
  • Coordinate team meetings to motivate, inspire, and cleary define current objectives
  • Develop and implement learning strategies, curriculums, programs, policies, and procedures
  • Motivate, mentor, and develop each member of the team and provide guidance on key company objectives as outlined by Bitfocus
  • Master the features, application, and advantages of Bitfocus software and professional services
  • Work in close partnership with all teams to coordinate efforts and integrate training resources
  • Oversee the design, development, delivery, evaluation, and revision of all learning content including job aids, guides, and eLearning
  • Maintain the company's knowledge base, working closely with the documentation engineer(s)
  • Final peer review on knowledge base articles as well as eLearning courses, videos,lessons, and additional training content and materials
  • Work closely with the executive team to navigate contractual questions regarding third party software or services
  • Leverage learning and development expertise to create new training initiatives
  • Maintain updated curriculum database and training records
  • Measure and report on the results of learning efforts
  • Document internal policies and procedures pertaining to training and team responsibilities
  • Facilitate both webinar and live training – may require occasional travel
  • Provide webinar support to other teams as needed including: setup, technical support, communication, storage, and release
  • Facilitate audiovisual support for live and remote events
  • Continually identify opportunities to improve the customer experience and deliver change initiatives to support these opportunities
  • Complete gaps analysis to further learning assets as needed
  • Complete a learning roadmap, working closely with the company leadership team
  • Complete an executive report out as needed

You will love this position if you are:

  • Team Player. Success as a Learning and Development Manager requires seamless coordination with the broader efforts of the team and company.
  • Tech Savvy. You have strong technical chops, with a deep understanding of databases and data analysis.
  • Committed Advocate. You believe in the ability of strong data systems to transform lives and are committed to helping communities share that vision.
  • Clear communicator. Excellent written/verbal communication skills are a must.
  • Analytical. You bring a process-oriented mindset that continuously looks for better ways of doing things.
  • Creative Problem Solver. You bring innovative, out-of-the-box solutions to complex problems and unique use cases.
  • Multitasker. Ability to multitask, prioritize, and manage time effectively.
  • Detail Oriented. Ability to negotiate highly detailed projects with ease.

Experience that drives success in this role:

  • 4+ years experience in leading customer-facing teams
  • 2+ years experience in Customer Success, Instructional Design, Training, or a similar role directly tied to training, facilitation, and/or training development
  • 2+ years of facilitation and administration of Learning Management software with a proven track record of improving results
  • Degree or certification in Education, Training, Video Editing/Film Production or equivalent experience
  • Demonstrated knowledge of instructional design and adult learning theory and implementation of learning research and best practices
  • Strong communication and negotiation skills٫ with a good ability to build relations with employees and vendors
  • Strong empathy for customer and coworkers missions

What makes you stand out:

In addition to being a customer-oriented individual with strong time management skills and a responsive leading style, experience with current and emerging training technology and tools is essential for this role. The production value, quality, and consistency of our training content is vital to our ability to meet the high standards of our customers. Applicants should be ready to provide examples of recent work with:

  • Administrative experience with Learning Management Systems (LMS)
    • Skilljar Administration is a plus
  • Project Management
  • Knowledge Base Management experience
  • Learning program analysis
  • Adobe Premiere and/or Camtasia
  • Adobe After Effects
  • Adobe Photoshop
  • Adobe InDesign
  • Practical Experience with MS/Office

How Bitfocus Will Support You:

  • Work in a fully remote/virtual environment with a robust onboarding and training program that sets you up for success.
  • A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
  • Medical, dental, and vision insurance for employees and dependents. (100% employer paid for employee only and 50% employer paid for dependents!)
  • Voluntary benefits options include Critical Illness, Hospital, Short-Term Disability, and Long-Term Disability.
  • Flexible Spending Account (FSA), Dependent Care Flexible Spending Account, and Health Saving Account options!
  • Employer-sponsored life insurance.
  • 401K retirement plan w/ 4% match.
  • 100% paid parental leave for 12 weeks for birthing, non-birthing, adoptive and surrogate parents.
  • Free telehealth services for employees and their dependents.
  • Paid time off includes standard PTO, sick, volunteer time off, and floating holidays.
  • Bitfocus primarily uses Apple computers; all new employees will receive a full Apple-based equipment/remote office set-up.
  • Opportunities for professional growth and development