ABOUT BITFOCUS, INC.
Founded in 2003, Bitfocus, Inc. is changing the way communities nationwide integrate software, systems, data, and policy to innovate and strengthen the nation's social safety net. We develop software and administer data systems that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
About our Technical Support team:
The Technical Support Team is a team of skilled and talented individuals united and dedicated to delivering the 11-Star Experience through support and service to users of Bitfocus software. We apply our individual and collective knowledge, experience, and passion to deliver effective solutions to all those that we support; including each other.
The TST supports users and administrators of Clarity Human Services as subject matter experts of the software. We provide service through multiple channels including email, phone and chat. We value excellence in support, deep knowledge and testing of our new and existing software features and perpetually exceeding expectations!
As a member of the Technical Support Team your goal is to deliver the 11-Star Experience in ALL customer interactions. You will be engaging with the front line workers in our communities and directly contributing to our mission of ending homelessness. You will utilize HMIS experience to become a Clarity Human Services subject matter expert and combine that experience with your love of customer service and exceeding expectations to drive customer success.
As a Technical Support Agent, you will: (NOTE - This is a fully remote / work at home position with the hours of 8am - 5pm PST Monday through Friday)
You will love this position if:
Required experience that drives success in this role:
What makes you stand out:
How will Bitfocus support you: