About Bitfocus, Inc.
Founded in 2003, Bitfocus, Inc. is changing the way communities integrate software, systems, data, and policy to innovate and strengthen the nation’s social safety net. We develop software and provide services that affect and change lives, connecting our most vulnerable populations to the most effective resources available in their communities. Our products and services empower organizations and communities to better leverage their resources, helping them to become data-driven in their efforts in all areas of health, human, and social services.
Our diverse and inclusive culture has played a key role in our success at Bitfocus. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, veteran status, or disability.
This position must be located in the King County, WA region (or surrounding areas) in order to serve customers face to face. Currently, due to COVID, travel is not required for this position and will be fully remote until travel bans are lifted.
About our Community Administration team:
The Community Administration team partners closely with communities across the United States to maximize the role of HMIS as a key element of a strong homelessness response system. Our role varies widely and the day-to-day work may include responsibilities such as:
- Working closely with community partners to guide, plan, and manage complex initiatives in response to new federal funding.
- Consulting with Continuum of Care (CoC) leadership for onboarding new housing and shelter resources into the local coordinated entry system.
- Clarity Human Services system configuration to align with sharing permissions designated by the CoC.
- Designing and analyzing data quality and outcomes dashboards to identify priority areas for agency outreach and support based on federal reporting requirements and continuous data improvement
- Collaborating with other Bitfocus departments to develop a custom report.
- Designing audience-appropriate trainings and training resources for front-line staff, agency managers, and other community stakeholders. Topics may include: HMIS requirements, coordinated entry workflow, local initiatives, CoC best practices, and/or other HMIS-related topics.
- And so much more!
As an invested member of the local community, the Project Administrator provides a range of in-person and remote leadership, planning, and training services across King County. The Project Administrator develops and maintains a comprehensive partnership with the customer at multiple levels, anticipating needs and providing solutions as a critical part of the region’s homelessness response systems. The Project Administrator cultivates relationships of mutual respect and trust between the customer, local stakeholders, and Bitfocus — allowing all entities to successfully meet their objectives.
As the Project Administrator for King County, WA you will:
- Live locally or be willing to travel for periodic in-person meetings and trainings within King County. When not attending in-person obligations, the position will be remote.
- Implement and manage HMIS policies, procedures, and data sharing agreements on behalf of the King County HMIS Lead entity.
- Engage community leadership using multiple strategies and invest in building trusting relationships.
- Work closely with customers and stakeholders to identify and resolve complex business and data collection challenges through the lens of our Clarity Human Services software, HMIS requirements, and community goals.
- Develop trainings and presentations to deliver in front of live and remote audiences.
- Initiate and monitor projects being managed by Bitfocus project managers that support the work happening in the communities we serve.
- Monitor and reconcile invoicing and billing for the robust suite of services outlined in contracts.
- Coordinate stakeholder communication around project milestones and timelines.
- Develop subject matter expertise on Clarity Human Services software.
- Develop subject matter expertise on the local and national policies, practices, and program models that impact the homelessness response system.
- Build and boost customer and stakeholder relationships.
- Potentially maintain some supervisory responsibilities.
You will love this position if:
- You enjoy working with others to solve problems and explore new ideas.
- You are an innovative, systems-level thinker who uses best practices when approaching problems and resolving conflicts.
- You maneuver through complex political situations in an effective, diplomatic manner.
- You are highly adaptive and are able to adjust your approach and solutions to serve the unique needs of the person or environment.
- You are enthusiastic about technology and learning new software applications and database products.
- You are detail-oriented, able to track many complex and shifting priorities and related project outcomes and financial components at the same time.
Required experience that drives success in this role:
- You have a proven ability to work effectively with civic and other community leaders, social service agency staff, and a variety of other stakeholders.
- You have developed and conducted large trainings and are comfortable facilitating discussions across varied audiences.
- You possess sophisticated diplomacy and communication skills.
- You have a demonstrated ability to meet deadlines and contractual obligations, including the ability to constantly triage, moving projects along parallel timelines while responding to new priorities.
- You have excellent people/public relations and communication skills.
- You have strong analytical abilities with a working knowledge of descriptive statistics.
- You are highly organized with excellent time management skills.
What makes you stand out:
- You have an understanding of the complexities and nuances of King County’s homelessness response systems.
- You have experience in customer engagement practices, with an emphasis on deepening relationships and increasing satisfaction.
- You have in-depth knowledge of HUD and federal partner funding policies, reporting requirements, and data standards.
- Experience working with local government in a vendor or consultant capacity.
How will Bitfocus support you:
- Robust onboarding and training support
- A unique, friendly, and caring culture! Hear more from our employees on Glassdoor.
- Medical, dental, vision insurance
- Medical insurance covered at 100% for employees
- 401K Retirement Plan
- Paid parental leave
- Paid time off
- Paid volunteer time off
- Bitfocus primarily uses Apple computers; all new employees receive either an iMac or MacBook Pro to use in their role at Bitfocus
- Opportunities for professional growth and development